FAQ

1. WHAT IS IPTV?

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection to stream top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

2. WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING? A traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to access satellite programming (due to the lack of sight to the satellite or apartment and its limitations). IPTV provides higher quality and is cheaper than traditional satellite service.

3. WHAT DO I NEED TO LOOK FOR ON TV? To install and use IPTV, you need the following:

High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning smart TV, PC, laptop, MAC, MAG box, Android box, smart phone, Avov box, OpenBOX, Fire TV stick, Formuler box, etc.

4. HOW DO I CHECK MY INTERNET SPEED AND QUALITY? Please use the speed test server below to test your internet connection. Do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. http://www.speedtest.net/

5. CAN I USE THE IPTV AS I LIVE IN AN APARTMENT? Yes, IPTV is perfect for people who live in apartments! IPTV works well everywhere with high-speed internet and stability, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV and watch your favorite programs on the go or at the temporary destination.

6. CAN I BUY THE IPTV IF I DO NOT COME INTO CONSIDERATION FOR SATELLITE SERVICE? Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, to qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher that is stable with a lower lattice (PING).

7. WHY CAN'T I ACCESS MY ACCOUNT? First, please check your network connection, reboot your router and device, and then try again. (Some routers or internet service providers can have restricted access to IPTV.) Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than one device at the same time. Also, for testing, propose checking your connection from a different internet provider (you can install on your smartphone using your mobile internet; check the installation tutorials on the site if you need more help installing). If you found that your internet service provider blocked your connection, you must need a VPN connection to bypass that.

8. I AM NOT IN OR FROM THE USA, CANADA, OR THE UK. Can I still subscribe? Yes. Our service is available worldwide to everyone. Subscribe here.

9. CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES? Please pay attention to the fact to the fact that one subscription can be used on multiple devices, but you can watch only on one device at a time. If you want to connect multiple devices at the same time, you must purchase a multi-room package (2,, 3 , 4, or 5 connections).

10. WHAT PAYMENT METHODS ARE AVAILABLE? Pay with your debit or credit card through a secured payment gate with automatic currency conversion and no hidden fees. Pay Pal, Cryptocurrency, and bank transfer.

11. DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT? Subscriptions start to be active from the moment you receive your activation credentials in your email.

12. MY CHANNELS ARE NOT WORKING? We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore it to service. Please use the guidelines below before reporting a channel:

Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back. – Is this happening on all channels? If it is, you need to check on your end.– Reboot your devices and wait for 30 seconds before turning them back on (STBs, Android Boxes, Routers, Cable Modems). Make sure you are connecting using a LAN (ethernet) cable to devices and not via WiFi.

13. CHANNEL ISSUES? If while you are watching a channel, the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing. This can be due to a break in transmission for a second, and the software will halt under these conditions. You can also use the search console of the app you use and type the channel name you want to watch, and you can choose from there the same channel from different sources because on our IPTV we offer many streaming sources. If one is not working well for you, move to another source.

14. BUFFERING ON CHANNELS? Sometimes you may experience buffering due to low internet speed or high internet traffic. Check your internet speed and see if your lataenchy or ping is high. You’re having internet issues.

Cause: The most common cause of buffering is the result of a slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again. The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need a direct (LAN) connection to the internet network in order to enjoy smooth watching without interruptions.

Resolution: Directly connect to your router using a LAN (ethernet) cable or a powerline adaptor. If not possible, try moving the box closer to the router. Change your WI-FI channel. To avoid interference with nearby devices.If you experience buffering, press “pause” for 10–15 seconds and resume; most of the time, that will eliminate the need to buffer.

15. ALL CHANNELS ARE BLANK? If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable, and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

16. SOME CHANNELS ONLY HAS SOUND WITHOUT VIDEO? Because of the decoder setting problem, some channels only have sound without images or video. Please do the following:

1. Go to Settings on your device, app, or program.3. Choose Native for the decoder. 4. Restart.

17. SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)? We cannot promise all channels are working properly due to your Internet speed, individual channel technical difficulties, or if an incompatible device, app, or program is used.

18. MY M3U LINK IS NOT WORKING? If the link is not working, always check the link on a PC using the VLC software or a smartphone with mobile internet. If it works, it means that there is something wrong on your end. When typing in your M3U link, make sure you are not entering any space and that you are not using your M3U link on other devices. Contact us if the link does not work on your PC after troubleshooting.

19. WHY IS MY ACCOUNT NOT WORKING ON MY MAG BOX OR STB EMULATOR? Did you give us the correct MAC address? – Are you using a firewall, proxy, or VPN? If so, our servers won’t allow you to connect if that IP was banned or restricted before. – Is your Internet speed at the recommended minimum—8 Mbps for HD channels—or higher? – Is your device wired in (ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet if you can. – Are your device’s specs powerful enough to effortlessly handle live HD streaming? If you’re using an STB emulator, did you follow the steps in our guide to setting up an Android STB emulator? If you’re using an STB emulator, have you tried wiping your app’s cache and then restarting your device? If you’re using a MAG box, have you tried restarting your device? If you’re using an Android device or MAG box, have you tried logging out and then factory resetting your device? Have you double-checked the server portals we sent you in the activation email?

Mag boxes, especially older models, are unable to load heavy data and will be stuck when you try to load (connect to portal) stuck on the yellow bar for more than 30 minutes. In this case, we must remove content from your list to make your box load. You must contact us.

20. Can I use my subscription in different locations? different ips? and a proxy or VPN?

Yes, you can. We don’t restrict IPs and we allow proxy or vpn’s (you must know these can limit your streaming performances. For better connectivity, use your own network-connected direct cable, not wireless, no vpn, etc.). If you still like to use a VPN, choose a quality one that offers a dedicated IP for clients.

21. Can I share my IPTV account with others?

No, you’re not allowed to share with anyone. If you need a family or kids, you must buy multi-room packages (2 , 3 , 4, and 5 connections).

22. If I have a multi-room package purchased, can I use my connections from different locations simultaneously?

Yes, you can. We don’t restrict IPs or locations to being in the same place. You can give them to your family members, but remember, in this case, you must be well informed if they do something wrong, if they will share with others, or if you attempt to connect more connections that your package does not support. Your account will be banned automatically by the system.